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Return Policy

 

How to Return an Item

 

Registered users 

We make it easy for you to request a return. Please , use the request return feature to select the items you wish to return and we'll send you a return authorization to support@tacotools.com . Or call Taco tools 1(800) 524-2109‬ for a return authorization. 

If you are not completely satisfied with your product for any reason, we will gladly replace the item or refund your money. All returned merchandise must include the following:

  1. Original packaging (including original box, Styrofoam, bubble wrap, plastic bags, etc.)
  2. Original intact UPC barcode. Removal of the UPC code voids any possibility of the return request being honored.
  3. Original packing slip.
  4. All accessories, including cords, carrying cases, transformers, remote controls, batteries, assembly tools, etc.
  5. All manufacturer instruction manuals, warranty cards, registration information, and other documentation.

Defective merchandise (Must have return authorization) If you receive an item that is defective, within 30 days of the date the merchandise was shipped from the warehouse Taco Tools will exchange a defective item for a replacement item. Taco Tools will reimburse you for original ground shipping expenses. 

Non-defective merchandise (Must have return authorization) If you decide to return an item that is not defective, within 30 days of the date the merchandise was shipped from the warehouse Taco Tools will provide a refund for a non-defective item. Non-defective items may be subject to a restocking fee up to 15% of the purchase price and you are responsible for all original and return shipping expenses.